Step-by-step solutions for common issues and troubleshooting guides
Your document upload fails, gets stuck at 0%, or shows an error message preventing you from processing invoices.
The upload process times out before completing, especially with larger files or multi-page documents.
You receive an 'unsupported file format' error when trying to upload a document.
Scanned documents appear blurry or the AI cannot read them properly.
System warns about duplicate documents or same invoice being uploaded twice.
When uploading multiple documents at once, some succeed while others fail.
Unable to upload documents from mobile devices or the camera capture feature isn't working.
The AI extracts incorrect information, misses important fields, or shows low confidence scores on your invoices.
The AI fails to identify the vendor/supplier name or extracts the wrong company name.
Total amounts, tax, or line item prices are extracted incorrectly.
Individual line items from the invoice are not being extracted or are incomplete.
Invoice dates, due dates, or payment terms are extracted in the wrong format or incorrectly.
Invoices with multiple currencies or foreign currencies are not extracted correctly.
Handwritten invoices or notes are not being recognized properly by the AI.
Many fields show low confidence scores and require manual review.
You're unable to sign in to your FlowDocs account, forgot your password, or your account appears locked.
Unable to complete 2FA verification, lost access to authenticator app, or codes not working.
You're not receiving the email verification link needed to activate your account.
You keep getting logged out or your session expires too quickly.
Your account shows as suspended and you cannot access any features.
Single Sign-On with your company's identity provider is failing or redirecting incorrectly.
Your payment was declined, subscription didn't activate, or you're seeing unexpected charges on your account.
You paid for a subscription but features are not unlocking or showing as active.
You see charges you don't recognize or appear to have been charged twice.
You want to cancel your subscription but can't find the option or are unsure of the process.
You need invoices for expense reports but cannot download them from your account.
You're trying to upgrade your plan but the process isn't completing or new features aren't appearing.
You need to request a refund for a charge on your account.
Your data export fails to download, the exported file is empty, or some documents are missing from the export.
Exported CSV files have formatting problems, wrong column order, or special characters display incorrectly.
Exporting a large number of documents times out or takes extremely long.
Exported data isn't compatible with your accounting software (QuickBooks, Xero, etc.).
You need to export the original PDF/image files along with the extracted data.
You need to create a complete backup of all your FlowDocs data before migration or for compliance.
The dashboard loads slowly, pages take too long to respond, or the application feels sluggish during use.
Pages show a blank screen, infinite loading spinner, or fail to render properly.
Searching for documents or data is slow or times out with no results.
Your browser crashes, freezes, or becomes unresponsive when using FlowDocs.
FlowDocs runs slowly on your smartphone or tablet.
API calls return errors, authentication fails, or responses are unexpected.
Your webhook endpoints are not receiving notifications when events occur.
You're receiving HTTP 429 'Too Many Requests' errors from the API.
Connected apps like QuickBooks, Xero, or Zapier are not syncing data correctly.
API responses don't contain the expected data or fields are in unexpected format.
Zaps are not triggering, actions fail, or data is not passing correctly between apps.
Team members can't access certain features, invitations aren't being received, or role permissions aren't working as expected.
Invited team members aren't receiving their invitation emails.
You need to remove a team member from your organization or revoke their access.
You need to promote a viewer to editor or change someone's permission level.
You want to organize team members into departments or groups with different access levels.
You need to see what actions team members have taken for compliance or auditing purposes.
You're receiving too many emails or not getting important notifications.
Dates and times display incorrectly or don't match your local timezone.
You want to set up default templates for recurring vendors or invoice types.
You want to add your company logo and customize the appearance (Enterprise feature).
You need to set up automatic data deletion for compliance with retention policies.
Our support team is available to help you with any issues not covered here.